Privacy Policy

Effective Date: September, 2024

CASA34 ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.casa34.es (the "Website") and use our services. This policy is in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable EU data protection laws.

1. Who We Are

CASA34 is a communication agency providing a range of communication and PR services, including, but not limited to:

  • Brand Strategy

  • Media Relations

  • Event Management

  • Social Media Marketing

  • Influencer Marketing

  • Content Marketing

We are registered at C/ Velázquez 27, 1º exterior derecha, 28001, Madrid (Spain). You can contact us regarding privacy concerns at hola@casa34.es or +34-612-430-931.

2. What Personal Data We Collect

We collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, company name (when contacting us via forms, emails, or subscribing to newsletters).

  • Browsing Data: IP address, browser type, device information, website usage data (such as pages visited, time spent on the Website, etc.), cookies (for analytics and site improvement purposes).

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To provide our services: Responding to your inquiries, processing your requests, providing support, and managing contracts.

  • To improve our Website: Analyzing how visitors use our Website to improve functionality, content, and user experience.

  • Marketing and Communications: Sending newsletters, promotional emails, and other marketing materials (if you have opted-in).

  • Compliance and Legal Obligations: Complying with legal obligations, such as tax, accounting, and regulatory requirements.

4. Legal Basis for Data Processing

Under the GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you sign up for newsletters, or submit inquiries/forms on our Website.

  • Contractual Necessity: When processing data required to perform a contract or deliver services you request.

  • Legitimate Interests: For website improvement, communication, and marketing, provided your rights and freedoms are not overridden.

  • Legal Obligations: To comply with applicable legal or regulatory requirements.

5. Sharing Your Data

We may share your personal data with third parties in the following cases:

  • Service Providers: Trusted third-party providers (e.g., hosting, email marketing, payment processors) who assist us in operating the Website or delivering services to you. These providers are obligated to protect your data in compliance with GDPR.

  • Legal Compliance: We may disclose your personal data to comply with a legal obligation or in response to lawful requests from authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, but we will notify you before this occurs.

6. International Transfers of Data

Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA), including in the United States. In such cases, we ensure that appropriate safeguards are in place to protect your data, such as the use of Standard Contractual Clauses (SCCs), as required by the GDPR.

7. How Long We Retain Your Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. For example, we retain billing and payment information for tax or accounting purposes in compliance with legal obligations.

8. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.

  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions (e.g., if we no longer need it for the purposes for which it was collected).

  • Right to Restriction of Processing: You can request that we limit the processing of your personal data under certain circumstances.

  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

  • Right to Object: You can object to our processing of your personal data in certain circumstances (e.g., for direct marketing).

  • Right to Withdraw Consent: You can withdraw your consent at any time if we rely on consent to process your data (e.g., marketing emails).

  • Right to Lodge a Complaint: If you believe your rights under the GDPR have been violated, you have the right to lodge a complaint with a supervisory authority, such as the Data Protection Authority in your country.

To exercise your rights, please contact us at hola@casa34.es.

9. Cookies

We use cookies and similar technologies to enhance your experience on our Website. Cookies are small text files stored on your device that help us understand how you use the Website, improve functionality, and offer personalized content.

You can manage your cookie preferences via your browser settings. For more information about the cookies we use and how to control them, please refer to our [Cookie Policy].

10. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please note that no data transmission over the internet can be guaranteed as 100% secure, and we cannot ensure the absolute security of your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new services we offer. We will notify you of any significant changes by posting an updated policy on our Website and revising the "Effective Date" at the top of this page. Please review this policy periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: hola@casa34.es

  • Phone: +34-612-430-931

  • Address: C/ Velázquez 27, 1º exterior derecha, 28001, Madrid (Spain)

End of Privacy Policy